Beneficiary requirements
Beneficiary Regulations
A public page summarizing beneficiary rights, complaint handling, and the relevant regulatory links aligned with licensing requirements.
Beneficiary rights
- Clear access to shipment details, status updates, and tracking references.
- Complaint and inquiry handling through published support channels.
- Protection of personal data and limited use for legitimate operating purposes.
- Access to the approved compensation policy when a qualifying case applies.
Complaints and follow-up
- Complaints and inquiries can be submitted through customer support or email, preferably with the order or shipment number.
- Cases are reviewed based on their type and operating details, and the team follows up through the appropriate channel.
- Where needed, the beneficiary can refer to the regulations and instructions published by the Saudi Transport General Authority.